Refund Policy

REFUND POLICY

  • Returns and Refunds

If for any reason you are not completely satisfied with your order, you can return the item for a refund or exchange within 14 days of receiving it.

If more than 14 days have passed since delivery, unfortunately we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging.

Note: We do not provide shipping labels for returns.

Please contact our team at info@iceriver-uk.com to return your order.

Our staff will provide you with instructions for quickly returning your package. Please note that Ice-River will not be held responsible if you make a mistake regarding the return address of your package. We invite you to read the return instructions carefully to ensure that your package is properly received and your refund is guaranteed.

  • Some items are non-refundable

*Gift Cards

Gift cards cannot be refunded once they have been issued. By purchasing a gift card on our website, you agree to the terms and conditions of the sale of that item.

*Masks

For health reasons, masks cannot be returned or refunded.

  • In some cases, only a partial refund is available: (if applicable)

Any item that is not in its original condition, is damaged or has parts missing due to no fault of ours.

Any item returned more than 14 days after delivery

  • Refunds (if applicable)

Once we receive and inspect your return, we will notify you that we have received your return. We will also notify you of the approval or denial of your refund.

If you are approved, your refund will be processed and the credit will be automatically applied to your credit card or original payment method within a few days.

  • Delayed or lost refunds (if applicable)

If you have not received your refund, please recheck your bank account.
Then contact your credit card company; it may take some time for your refund to be credited to your account.
Next, contact your bank. It usually takes some time for your refund to be credited to your account.
If you have done all of the above and still have not received your refund, please contact us at info@iceriver-uk.com.

  • Exchanges (if applicable)

If your item is not suitable for you, you can request an exchange. Please note that you will be responsible for the cost of returning the item. If you require an exchange, please email us at info@iceriver-uk.com

  • Shipping

To return your product, please contact us: at info@iceriver-uk.com.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please note that you must provide us with a tracking number for all returns.